Who We Support
Extra field capacity without changing the way you manage your customers or platform
You already have the platform, the equipment and the customer relationships. What is harder to hold is a field engineer within reach of every project, in every region, at every busy point in the year.
Field work covered
The practical work that keeps your monitoring points live
Installations & commissioning
Positions installed and started to your configuration and project requirements, then confirmed working before NVD leaves site.
Equipment swaps
Units exchanged on site where a fault, service interval or project change makes replacement the practical option.
Power, battery & solar
Mains, battery and solar arrangements checked, corrected and maintained so positions keep running unattended.
SIM, cellular & antennas
Connectivity problems worked through on site: SIM and cellular issues, antenna positioning and signal conditions affecting data delivery.
Site checks & inspections
Condition inspections of the installation and its surroundings, with a record of what is holding up and what will not.
Maintenance & fault response
Reactive attendance in regions away from your own bases, arranged around location, safe access and site constraints.
Relocations
Positions moved as work fronts change, reinstalled, recommissioned and recorded in their new location.
Recovery & decommissioning
End-of-project removal and recovery of equipment, cabinets, batteries, solar, antennas and mounts, with a clear handback record.
Your customers stay yours
NVD sits behind your service, not between you and your customer
Attendance is arranged under your instruction and reported back to you, so your team stays the point of contact and the record stays in your hands. Neutral or agreed documentation can be used on site, and existing client and commercial relationships are respected throughout.
- Surge capacity during busy periods and overlapping mobilisations
- Coverage in regions where you have no permanent field engineer
- Planned installation and recovery programmes
- Reactive attendance on live faults
- Reporting back to the monitoring company, not to your customer
- Neutral or agreed documentation where required
Reporting
A clear record of every attendance, written for your files
Geolocation, photographs, work completed, equipment identity and status, power and connectivity condition, confirmation the position was operational on departure, faults and remedial work, operational observations and engineer sign-off.
- Directed to the organisation that appointed NVD
- Written so it can be passed on to your customer if you choose to
- Clear separation between work completed and anything needing a decision
Related
Need field coverage in another region?
Send the locations, equipment types and what needs doing, and NVD will come back to you on how it can work.